Santaji Urban resolves complaints in stages so most issues close at the branch, while serious disputes move to head office and statutory forums only when necessary.
Lodge the grievance in writing at the branch where the account is maintained. The branch manager records the date, nature of complaint and gives you an acknowledgement reference.
If the branch does not resolve the matter within the timelines communicated at the counter, escalate to the nodal officer for customer grievances at head office with membership number, account or loan number and copies of prior correspondence.
Co-operative laws provide for appeal to designated authorities. The society will not obstruct a member who chooses this path after exhausting internal channels; branch staff can indicate the appropriate office for your category of complaint.
